FAQ and Contact
Quick answers, real people behind them.
Most folks ask the same handful of questions before their first order. If yours isn't here, give us a call or send a note - we'd rather have the conversation than leave you guessing.
Ordering
How do I place an order?
Fill out the request form on our Request an Order page. It takes about two minutes. We'll follow up by phone, text, or email - whichever you prefer - to confirm what's available and walk through the details.
Can I buy meat directly online?
No. There's no checkout or online payment on this site. Every order goes through a short request form and a follow-up conversation. We do it this way because no two orders are quite the same, and because we want to be sure we can actually fulfill what you're asking for before we take your money.
What happens after I submit the form?
We get an email with your request. Usually within one to two business days, we'll reach out using your preferred contact method to confirm details. If we miss each other, we'll keep trying.
Can I ask questions before ordering?
Absolutely. Call or email us anytime - contact info is below. Or use the form's notes field to ask anything you're wondering about; we'll address it on the follow-up.
What information should I include in my request?
The basics: your contact info, where you are, whether you'd prefer pickup or delivery, and a rough idea of what you're after. Don't worry about getting it perfect - the form is short on purpose and we'll fill in the rest on the call.
What we offer
What types of meat can I request?
Beef in a few common formats: whole beef, half beef, quarter beef, beef boxes (mixed cuts), and specialty cuts. If you're not sure what fits, choose 'Not sure yet' on the form and we'll help you figure it out.
Do you offer whole, half, or quarter beef?
Yes. Whole, half, and quarter beef are all options. For each, we'll work through a cut sheet with you - how you'd like the cuts broken down (steaks, roasts, ground, etc.) - before the order is processed.
Timing
How long does it take to get my meat?
Most orders take a few weeks from form to freezer, depending on what you're ordering and current availability at our processor. Whole and half beef orders are usually on the longer end. We'll give you an honest estimate when we follow up.
Pickup and delivery
Do you offer pickup?
Yes, pickup at the ranch is the most common option. We'll coordinate a time that works for both of us and give you directions when we confirm the order.
Do you offer local delivery?
We deliver to parts of Northern New Mexico and Southern Colorado. Coverage varies by area, so we'll confirm whether we can deliver to you before you commit to the order.
Availability
How do I know what's available?
You don't need to figure that out before you submit a request - that's our job. When we follow up, we'll tell you exactly what we have, what's coming up, and what makes sense for what you're asking for.
Payment
Do I pay online?
No. We don't take payment online. You pay when you pick up your order or take delivery. We'll confirm accepted payment methods when we follow up.
Contact
Talk to a person.
Phone is fastest. Email works too. We answer inquiries Monday through Saturday.
- Phone+1 (575) 770-5619
- Emailinfo@pachecocustommeats.com
- AreaNorthern New Mexico
- HoursInquiries answered Mon-Sat
Write to us
Send us a message
Questions before you order? Something not covered in the FAQ? Drop us a line.
Got what you need?
Send us a request and we'll take it from there.